Support

If you paid a business that uses Wocket

You are a customer of that business, not a Wocket subscriber. We use a simple two-tier path so you always know who to talk to.

1. Tier 1 — Your vendor first. Contact the company that did the work or sent the invoice. They handle job quality, scheduling, refunds, and most billing questions.
2. Tier 2 — Wocket / Cog Mission. If you still need help, email [email protected]. We will work with that merchant toward a fair outcome on platform or payment issues. We do not replace your card network chargeback rights, and we cannot guarantee a refund.

Full wording lives in our Terms of Service — Payments & Third-Party Services.

Wocket subscribers (account holders)

Using Wocket

• Web app: app.usewocket.com — sign in with the email address on your account.
• iOS app: install from the App Store listing for Wocket: Run Your Business (bundle com.usewocket.app).
• Password reset: use “Forgot password” on the login screen; we email instructions to your registered address.

Common questions

• Can't sign in? Confirm you are using the Email tab (not only Google/Apple). Check spam for password-reset messages.
• Missing data? Ensure you have an internet connection; the app loads from our cloud API.
• Payments / bank linking? Payment setup is optional; contact us if Finix or Plaid connection fails.
• Plans & allowances: Solo / Crew / Fleet pricing and Tap / SMS / GPS allowances are described in-product and on our pricing pages; cancel anytime under User Hub → Billing.
• Privacy, terms & security: see our Privacy Policy, Terms of Service, HIPAA & Protected Health Information (PHI), and Security Policy.
• Delete your account: export your data first, then see Account Deletion & Data Removal.

NextJawn

NextJawn is our scholarship and opportunity discovery adventure — built with families who asked for fewer gates and more transparency.

Email [email protected] for help with listings, family accounts, educator partnerships, or anything else on the platform.

Learn more on the NextJawn adventure page or visit nextjawn.com.

Royal-T Support Ticket Request

We love it when a plan comes together! Before sending us your request, did you ask Kim first???

If not, please CC Kim on your note to us so everyone stays in the loop from the start. It helps us get your request moving faster and keeps the whole Royal-T team on the same page.

Thanks—we're looking forward to helping! Email [email protected].

Publishing royalty workflows, payouts, and platform questions — Royal-T adventure page.